Privacy Policy

Effective Date: October 5, 2026

VEYA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, processed, and shared when you visit our website, shop our products, communicate with us, or use experiences powered by VEYA Platform, including virtual beauty try-on features.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information that you provide directly, including your name, email address, shipping or billing information, order details, and information submitted through contact forms or customer-support communications.

We may also collect limited technical and usage information automatically, such as device type, browser or language information, referral source, campaign parameters, approximate country or region, time zone, pages or features used, products or shades viewed or tried, session activity, and shopping interactions.

VEYA Platform may create anonymous or pseudonymous visitor and session identifiers in your browser to help measure usage and maintain a consistent try-on session.

2. Virtual Try-On and Camera Access

VEYA Platform provides virtual beauty experiences that may request access to your device's camera.

Camera access is used to display a live preview and enable virtual product visualization. Certain features may also analyze characteristics such as color information or other beauty-related measurements in order to provide product or shade recommendations.

VEYA Platform's current analytics system does not intentionally include raw camera video or photographs in standard try-on analytics events. Camera access requires your device or browser permission and can be stopped by closing the experience, disabling the camera, or changing your browser permissions.

If a feature allows you to capture a photograph, image data may be generated within your browser as part of that feature.

Technology providers that support augmented reality or related functionality may process information necessary to provide those features in accordance with their applicable privacy practices.

3. How We Use Information

We may use information to:

Operate and improve our website, store, and VEYA Platform experiences.
Provide virtual try-on, shade selection, recommendations, and related beauty features.
Process purchases, orders, returns, and customer-service requests.
Understand product, shade, and feature engagement.
Maintain security, prevent misuse, and troubleshoot technical issues.
Communicate with you when you contact us or request information.
Send marketing communications when you have provided the appropriate consent.
Comply with applicable legal and regulatory obligations.

4. Analytics and Usage Information

VEYA Platform may record events such as starting or ending a try-on session, selecting or trying a shade, saving a look, adding a product to a bag, and completing a purchase.

Analytics may include information such as a session identifier, pseudonymous visitor identifier, device category, traffic source, referral domain, campaign information, language, time zone, and approximate country or region.

The current VEYA Platform analytics implementation is designed not to store IP addresses, exact geographic coordinates, city or postal-code information, names, or email addresses as part of standard try-on analytics events.

5. Cookies and Browser Storage

Our website and the services that support it may use cookies, local storage, session storage, and similar technologies.

These technologies may be used to operate essential site functionality, maintain sessions, remember preferences, understand traffic and usage, improve performance, and support commerce functionality.

Where required by applicable law, non-essential cookies or similar technologies will be used only after obtaining the appropriate consent.

6. Shopping and Payments

Our online store is operated using Wix and related commerce services.

When you make a purchase, payment and transaction information may be processed by Wix and the payment provider connected to our store. Payment providers process payment information according to their own privacy and security practices.

VEYA may receive information necessary to manage your order, such as transaction status, purchased items, customer details, and shipping information.

7. Service Providers

We may use third-party service providers to help operate our website and services, including providers supporting website hosting, cloud infrastructure, databases, payment processing, e-commerce, communications, analytics, security, and augmented-reality functionality.

These providers may process information as necessary to perform services on our behalf and are subject to their own contractual and privacy obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, improving our services, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or a copy of certain information.

You may also have the right to object to certain processing or withdraw consent where processing is based on your consent.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication.

To submit a privacy request, contact us using the information below.

10. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

11. International Processing

Our website and service providers may operate in multiple countries. As a result, information may be processed or stored in countries other than the country where you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

12. Children's Privacy

Our services are not intended to knowingly collect personal information from children who are not legally permitted to provide such information or consent to its processing under applicable law.

If we learn that personal information from a child has been collected inappropriately, we may take reasonable steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites or services. VEYA is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technologies, or legal obligations change.

When changes are made, the updated policy will be posted on this page and the effective date will be revised.

15. Contact Us

For privacy questions or requests, contact:

VEYA
VEYA Platform
Email: platform@veyamaison.com